Due to the nature of our profession, plans cannot always be pre – arranged. If your pet passes at a time when our office is not available, and you do not wish to bring him/her to the after hours emergency clinic, we recommend the following:
1. If your pet is small, or if you have a large pet indoors, make them comfortable and keep the room as cool as reasonably possible. If your pet is small enough, and you are comfortable with the idea, you may preserve your pet in a cooler/freezer until service can be provided. This will not affect our process in any way. Also, you may want to take this time to remove your pet’s collar (if a collar or necklace is left on the pet it will be cremated with him/her) clip a lock of fur and decide if there are any mementos that you would like to send with your loved one. We no longer accept blankets or toys or collars/necklaces that are considered irreplaceable or need to be returned to the family. We do not want to be responsible for these items. You are welcome to send a bed and/or blanket for your pet’s comfort until service (please note we do not return these items). If you would like to send a special toy or stuffed animal with your baby, that is fine, too.
2. If your veterinarian does not provide 24-hour office service, you can bring your pet to the emergency clinics. These clinics are usually open after hours, and on holidays, and are kind enough to prepare the paperwork and care for and preserve your pet until we can arrive.
3. Our office begins returning telephone calls at 9:45 am Monday – Friday. If you would like to leave a message after hours, you may, and your call will be returned as soon as possible during regular office hours. Please do not try to reach us via e-mail or this web-site; it is not monitored 24/7.
4. Please note:::
We can provide service after hours, on weekends and holidays with advance notice. This service is at an additional charge of $75 for after hours and weekends and $150 on Holidays. Please note that this fee is in addition to the $50/$75 fee for home service and the regular cremation price. This Afterhours appointment fee does not apply to servicing the emergency clinics.