FAQ

FAQ 2016-12-06T09:39:14+00:00
My Veterinarian is Closed – What to do after hours? 2016-12-06T09:39:15+00:00

PatrickDue to the nature of our profession, plans cannot always be pre – arranged. If your pet passes at a time when our office is not available, and you do not wish to bring him/her to the after hours emergency clinic, we recommend the following:

  1. If your veterinarian does not provide 24-hour office service, you can bring your pet to the emergency clinics.
    These clinics are usually open after hours, and on holidays, and are kind enough to prepare the necessary paperwork and care  for and preserve your pet until we can arrive.
  2. If you are waiting for family to say arrive to say good-bye and visit or if you would like to wait for your Veterinarian or our office to be open  we recommend the following:
    If your pet is small, or if you have a large pet indoors, make them comfortable and keep the room as cool as reasonably possible.
    If your pet is small enough, and you are comfortable with the idea, you may preserve your pet in a cooler/freezer until service can be provided. This will not affect our process in any way.
  3. You may want to take this time to:
    Remove your pet’s collar (if a collar or necklace is left on the pet it will be cremated with him/her)
    Clip a lock of fur and decide if there are any mementos that you would like to send with your loved one.We no longer accept blankets or toys or collars/necklaces that are considered irreplaceable or need to be returned to the family. We do not want to be responsible for these items.You are welcome to send a bed and/or blanket for your pet’s comfort until service (please note we do not return these items). If you would like to send a special toy or stuffed animal with your baby, that is fine, too.
  4. Our office begins returning telephone calls at 9:45 am Monday – Friday. If you would like to leave a message after hours, you may, and your call will be returned as soon as possible during regular office hours. Please do not try to reach us via e-mail or this web-site; it is not monitored 24/7.
  5. Please note:::
    We can provide service after hours, on weekends and holidays with advance notice. This service is at an additional charge of $75 for after hours and weekends and $150 on Holidays. Please note that this fee is in addition to the $50/$75 fee for home service and the regular cremation price. This Afterhours appointment fee does not apply to servicing the emergency clinics.
What should we expect when we receive our pet after cremation? 2016-12-06T09:39:15+00:00

When you receive your pet’s urn, from your veterinarian’s office, our office here at Agee’s, or at your home, it can be a time for reflection.
Take a moment with your family and share memories and decide on a resting place for his or her urn. We have found with our losses, that this helps to make your baby’s (that what our pets are, our babies) homecoming a more pleasant event.

Our family takes time and prepares each pet with loving care in their urn and then places each urn in a protective bag tied with our custom ribbon so that yours are the next hands to hold your loved one.

Your family will also receive a folder with grief information and your pet’s Cremation Certificate inside. If you have requested a lock of fur be saved or an ink paw print be made, then it will also be placed in this secure location.

What size urn will I need? 2016-12-06T09:39:15+00:00

There is a rule of thumb that says 1 cubic inch per pound. However, just like people, there are always some variables. Ashes/cremains are derived from your pet’s bone structure. And sometimes, just like people, they do not always weigh what they should for their frame. Some are very thin, from being ill, in which case, they would produce more for their weight and some or heavy so they would have less ashes for their weight.

Other factors that affect the quantity of ashes received are, the type of equipment (crematorium and the processing equipment), the temperature of the crematorium and the length of the cremation time.

What to expect if we want to be present for our pet’s cremation service or to visit with our pet at Agee’s? 2016-12-06T09:39:15+00:00
  • Private viewing room (seats 3)
  • Your loved one prepared cushioned on draped covered table(size permitting)
  • Time prior to the service to visit with your loved one in your reserved room
  • wifi
  • If you would like a clipping of fur, you will have the opportunity to clip fur or observe while we clip the fur for you
  • Observation window to witness the cremation service
  • We will present you with  your baby’s urn, certificate,and any momentos you have chosen  when the service is over
Where is Agee’s located? 2016-12-06T09:39:15+00:00

Can we be present for Cremation? 2016-12-06T09:39:15+00:00

We welcome you any time to our 4,700 square foot facility. This area includes our offices, viewing room, cremation areas, consoling/visittion areas, covered receiving area and our show room.

If you would like to be present for your pet’s cremation service, we provide a  private room for viewing of the cremation. There is an additional $150 charge for Same Day Service. We consider “Same Day Service” to be a cremation scheduled so the owner can be present for the cremation and be able to bring his/her pet’s cremains home that same day, it does not necessarily mean the service occurs the same day as the pet’s passing.

(If you are interested in Same day service please contact our office and schedule an appointment – we cannot promise to provide this service instantaneously upon your pet’s passing, however we can hold and preserve your pet  until a time that is convenient for you to be present.)

Do you have urns? 2016-12-06T09:39:15+00:00
How will I know that Agee’s has received my pet (the correct pet) from my Veterinarian’s Office? 2016-12-06T09:39:15+00:00
  • You select the cremation
  • Your Doctor’s office immediately labels your loved one with special “Hold for Care by Agee’s” Identification Tag/Label
  • Your Doctor’s office completes necessary authorization form with your pet’s name, breed, color, weight, family name and special requests.
  • When we receive your pet from the Doctor – information is verified and your pet enters our tracking system
  • Prior to cremation a photograph is taken and stored in computer for a minimum of 6 months in case a confirmation is needed
  • Every private cremation is video monitored and recorded (recordings are stored for 2 weeks (While we have invested in a state of the art monitoring system, we are not responsible for technical issues or power outages that may interfere with monitoring system. Such as, power outages, or computer malfunctions)
  • During the cremation process the cremation chamber has a tag/label with your pet’s information indicating that he/she is currently being cremated.
  • Upon completion of cremation your pet is placed in a temporary urn (Paw Print Tin Urn)Tagged/Labeled with his/her information until placed in the urn that you have chosen and prepared for his/her homecoming.

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What if I need home service? 2016-12-06T09:39:15+00:00

If you would like the luxury and comfort of home service for your family or if your pet passes away at home we can be there for you.

Please visit our In Home Services Page for details

What is the cost of cremation? 2016-12-06T09:39:15+00:00

Our prices are based on the weight of your pet.

Please visit our Pricing Page for detailed information

What if we had already buried our pet? 2016-12-06T09:39:15+00:00

If you have buried your pet, we offer a selection of headstones and monuments.

While we do not recommend disrupting your pet’s resting place, we can, if necessary, cremate pets that have been exhumed from their burial. We do not exhume pets. If you choose to move your pet after burial, please contact our office and make an appointment for home service at the time of the exhumation. We can also arrange a time to receive your pet from our office. We recommend that as much soil, as possible, be removed from the remains, then immediately placed in a plastic bag in a styrofoam <em>(ice chest)</em> or plastic box for transportation (preferably packed in blue ice).

Holiday / After Hours Emergency Clinics 2016-12-06T09:39:15+00:00

The following is a list of Holiday / After Hours Emergency Clinics:

DSC_0258Westbank Pet Emergency – 504-392-1932

152 Terry Parkway, Terrytown (By Skate Country)

M-F 6pm – 7:30 am & Saturday 1 pm – 7:30am Monday open holidays
There is a $40 after hours fee to receive your pet from the Westbank Pet Emergency Clinic

Med Vet NOLA (Formerly the Eastbank Animal Emergency Clinic) –  Ask for Agee’s by name 504-838-8508 

1937 Veterans Boulevard (Between Bonnable and Causeway on the lakeside of Vets) (open 24/7/365)

Southeast Veterinary Specialist – Ask for Agee’s By Name – 504-219-0444 – Open 24/7/365

3409 Division in Metairie – (Behind Barns & Nobel and Applebees)

Riverlands Animal Hospital – 985-652-6369 – Open 24/7/365

1112 West Airline Highway in Laplace

MedVet Mandeville – 985-626-4862 – Open 24/7/365

2611 Florida Street, Mandeville (Across from French Market)

Tri Parish Animal Emergency Clinic – 985-873-8868

3359  W. Main Street, Gray, LA  70359
Open: Saturday 1pm – 7:30 am Monday mornings

What to do after hours? 2016-12-06T09:39:15+00:00

Due to the nature of our profession, plans cannot always be pre – arranged. If your pet passes at a time when our office is not available, and you do not wish to bring him/her to the after hours emergency clinic, we recommend the following:

1. If your pet is small, or if you have a large pet indoors, make them comfortable and keep the room as cool as reasonably possible. If your pet is small enough, and you are comfortable with the idea, you may preserve your pet in a cooler/freezer until service can be provided. This will not affect our process in any way. Also, you may want to take this time to remove your pet’s collar (if a collar or necklace is left on the pet it will be cremated with him/her) clip a lock of fur and decide if there are any mementos that you would like to send with your loved one.    We no longer accept blankets or toys or collars/necklaces that are considered irreplaceable or need to be returned to the family.   We do not want to be responsible for these items.   You are welcome to send a bed and/or blanket for your pet’s comfort until service (please note we do not return these items). If you would like to send a special toy or stuffed animal with your baby, that is fine, too.

2. If your veterinarian does not provide 24-hour office service, you can bring your pet to the emergency clinics. These clinics are usually open after hours, and on holidays, and are kind enough to prepare the paperwork and care for and preserve your pet until we can arrive.

3. Our office begins returning telephone calls at 9:45 am Monday – Friday. If you would like to leave a message after hours, you may, and your call will be returned as soon as possible during regular office hours. Please do not try to reach us via e-mail or this web-site; it is not monitored 24/7.

4. Please note:::
We can provide service after hours, on weekends and holidays with advance notice. This service is at an additional charge of $75 for after hours and weekends and $150 on Holidays. Please note that this fee is in addition to the $50/$75 fee for home service and the regular cremation price. This Afterhours appointment fee does not apply to servicing the emergency clinics.